Frequently Asked Questions
Get answers to your handpiece and small equipment service and repairs questions.
Q. What is the Warranty period for the repair KaVo just performed?
A. View handpiece and small equipment warranty information here.
Q. Why would I need a repair number from a dealer when I am requesting repair service from KaVo directly?
A. Distribution and transactions of KaVo products are handled through our authorized dealer partners. Therefore, it is required that all repairs have a dealer and repair purchase order number assigned to the equipment for KaVo to complete the repair process.
Q. How long does it take to repair my product?
A. There are a lot of variables that affecting turnaround time. Depending on how many repairs are received in a day and the type of service requested, etc. We try to achieve the quickest turnaround possible, which is usually four business days or less for warranty and pre-approved repairs. Estimates are prepared within three business days of receiving approval documentation. On average, the estimate process takes 10 to 12 days.
Q. Can I get a rental while my product is being repaired?
A. We normally do not offer rental equipment for handpieces. Call 1-888-ASK-KAVO to check repair conditions and get an estimate of time for the service needed.
Q: What if I do not wish for my equipment to be returned?
A: If you decide not to repair and do not want it back KaVo can dispose of your equipment with written authorization.
Q: What happens if I need a quote or estimate for repair?
A: When directed, KaVo will provide estimates for repair to be communicated through your preferred dealer. Any repairs under $150 will automatically be repaired and billed. May increase turnaround time.
*If additional damage is found, an estimate will be sent to your dealer and we will ask for your authorization. All warranty claims must include a valid copy of invoice.
**KaVo is not responsible for products damaged during shipment
***Equipment with no identification that remains unclaimed is considered abandoned and will be disposed of after 9 months.