Service and Repairs

Technical Support Department

Get technical support for any of your KaVo™, Gendex™, Instrumentarium Dental™, NOMAD™ or Soredex™ products here, or call 1‑888‑ASK‑KAVO. The Technical Support department is available Monday through Friday, from 8:00am–8:00pm (ET).

Submit a support request

Handpiece and Small Equipment — Service and Repair Process

Send in your KaVo handpieces and small equipment for a standard repair, overhaul, or limited repair. Warrantied and pre-approved repairs will automatically be repaired and returned. An estimate can be provided.

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STEP 1

Call your authorized KaVo dealer for a repair purchase order number and valid copy of your invoice.*

STEP 2

For KaVo handpieces request a KaVo Service Box. Use your own box for small equipment & QUATTROcare™ Plus. Package your equipment for safe transit.**

STEP 3

The KaVo Service Box will contain your Repair Request Form and return shipping label. The Service Request Form is available online to fill out and print. Please document the problem with your equipment coming in for repair.

STEP 4

Attach the provided shipping label or fill out the shipping label here.

STEP 5

Mail your product, Repair Request Form, and copy of dealer invoice (if claiming warranty) in the Kavo Service Box. Adhere shipping label and ship via UPS.

STEP 6

Track your order. All warranty and paid repairs are automatically returned via UPS 2nd day air (QUATTROcare returned via UPS Ground). All warranty and paid repairs are automatically returned via UPS 2nd day air (QUATTROcare returned via UPS Ground).

UPS

Track at www.ups.com

FedEx

Track at www.fedex.com

 

Standard Repair

Equipment within the warranty period or pre-approved repairs will automatically be repaired and returned. It will be repaired to factory specifications, with thorough cleaning, using Genuine KaVo parts for lasting performance. 

Complete Overhaul with 1-year Warranty

An overhaul includes meticulous cleaning and refurbishing of internal handpiece components to that of “new” product performance. The overhauled handpiece will carry a 1-year warranty on attachment overhauls and turbine replacements. Shipping and handling is included. An overhaul may result in change of serial number.

Limited Repair with 90-day Warranty

A limited repair includes: diagnostic testing, cleaning, and minor adjustments to meet KaVo specifications; and comes with a 90-day warranty for your product.


Review warranty information Read service & repair FAQ

*If additional damage is found, an estimate will be sent to your dealer and we will ask for your authorization. All warranty claims must include a valid copy of invoice.
**KaVo is not responsible for products damaged during shipment.