Maintenance & sustainability: Why it's worth investing in valuable KaVo instruments
Resources such as raw materials, water and land are becoming increasingly scarce worldwide. At the same time, consumers today have a tendency simply dispose of goods when problems arise rather than looking to have them repaired. Sadly, this disposable mentality is spreading.
The earlier an appliance is “disposed of” within its life cycle, the greater the environmental impact and resource consumption in relation to the benefits of the appliance. The resulting increase in appliance production costs energy and causes climate-damaging greenhouse gas emissions. It is therefore not surprising that the careful use of resources is one of the central challenges of our time.
Dental Excellence: KaVo instruments and treatment units are manufactured at the main site in Biberach, Southern Germany.
An Investment in quality
The situation is different in the segment of capital goods: Those who attach importance to highest quality, durability and reliability in the segment of instruments, for example, will opt for instruments from the portfolio of a premium manufacturer. Because it’s not only the products that are “premium” there, but also service & repair.
Those who focus on maximum value maintenance choose instruments from KaVo (Biberach) for instance – and will regularly entrust them to the KaVo-Service. In this way, the customer can be sure that premium standards are applied - even after longer and more intensive use. Either by proven specialists at KaVo or by certified service partners who only use original parts.
Reliable and hygienic
Dentist Jochen Kania, who has been working with KaVo products in his practice for more than 30 years, agrees. When purchasing new instruments, he attaches great importance to durability and hygiene. “The first question I ask myself when I make a purchase is whether the instrument or device meets all hygiene requirements. This is a problem with many instruments/devices from the low-cost-sector, as many of them do not even have a licence here in Germany. Therefore, I personally would never buy a no-name product. KaVo offers a quality that you won`t find in low-cost products.”
And if you already invest money in high-quality products, in his opinion this also applies to the service sector. Anyone who decides in favour of quality would be poorly advised to cut back on service. He therefore consistently relies on the KaVo repair service or appropriately trained service partners. Then he can be sure that original parts are used when something needs to be replaced.
In addition, there are no unpleasant surprises when repairs are carried out at KaVo, because they are carried out at KaVo at favourable and transparent fixed prices. “I have had repairs done exclusively by KaVo for a year and a half now. One reason for this – in addition to the fixed price guarantee- is that the process has become simpler and faster with KaVo REPAIR, which is why the original factory repair is more interesting for me”, continues Kania.
Safety through original parts
In addition to the reliability of the KaVo service, the fact that only original parts are used for repairs plays an important role for the operator in order to guarantee maximum durability, reliable function and, last but not least, absolute legal certainty.
This is confirmed by Christian Wiech, responsible for the Product Management Instruments & Service department at KaVo: “Our service guarantees the customer the best service and repair quality for his instruments, since we do not use generic spare parts as a matter of principle, but only original spare parts.”
What´s more, service is a very smooth process overall with KaVo REPAIR. “The customer orders our stable KaVo REPAIR, packs his instrument securely and initiates the repair process. Ordering KaVo REPAIR is free of charge, and with the reusable KaVo packaging, we are also contributing to more sustainability. By the way: As long as the product is still under warranty of one year, KaVo will cover the entire cost of the repair.
“Instruments are the interface between head and arm”
Another reason for Jochen Kania to rely completely on KaVo instruments, the KaVo service for regular maintenance and the KaVo original factory repair by KaVo or appropriately trained service partners: “The direct economic and financial aspect is the most important for me. I was also reassured by the defined procedure for original factory repairs. After all, my instruments are the interface and connection between head and arm to the patient. This must work 1:1. They are the tools of every dentist. Since it is a manual activity, the quality of the instruments is of maximum importance. That’s why I only use very high-quality products.”
High quality and therefore durable products have their price – another reason to maintain value for as long as possible. This is also why Jochen Kania entrusts his instruments exclusively to KaVo or their certified partners.
“For me, a key benefit is the direct economic and financial consideration. In factory repairs, I can pass the responsibility from my hands to my assistants, because the costs are clear in advance. The process around KaVo REPAIR has a nice, defined workflow and does not require any approvals from me. If sustainability in the sense of more responsible use of limited resources is added by the factory repair, that is another nice thing to be happy about.”
Source: Published by DZW | Issue 48 2020