KaVo Services

Fast problem solving – all around the world.

At KaVo, dental excellence includes not only premium instruments and treatment units, but also excellent service and perfectly matched service provision.

Since the company was founded in 1909, everything at KaVo has been based on the guiding principles of quality and precision. In addition to the development and assembly of all treatment units and instruments, KaVo services and service provision also come directly from our headquarters in Biberach - representing the highest level of quality. This is how KaVo manages to live up to its promise of "Dental Excellence" at all levels.

That is the proven all-round quality that pays off – every single day. That is Dental Excellence from KaVo.

KaVo supports its certified repair partners worldwide with valuable services so that you, as a customer, receive seamless support – fast, uncomplicated and professional. We believe the following at KaVo: Premium quality must also include top-notch service quality.

  • Technichal Service – more than just a hotline at KaVo: Our in-house technical hotline at our headquarters in Biberach, staffed with excellently trained KaVo technicians, provides professional support to KaVo dental dealers.
  • Repair and maintenance – efficient and smart with KaVo: Intelligent solutions for first-class service without obstacles are the standard at KaVo: This applies to both on-site visits at the dental practice by the KaVo specialist dealer and factory repairs, which are carried out directly at KaVo in Biberach.
  • Planning service – optimal planning with KaVo: The planning of the dental practice, clinic and laboratory is also part of the service at KaVo – decades of experience offer true added value. 
  • KaVo Campus – for an excellent education: Employees and service technicians from our certified dental dealers are trained at the KaVo Campus by experienced KaVo specialists using the latest training methods, both at the start and continuously into the future. KaVo certification only occurs after the training has been completed successfully.
> 50 %

Instrument failures

occur due to inadequate or improper cleaning and care, or due to application errors.



at KaVo support the KaVo specialised dental dealers with technical support.



from our certified KaVo dental dealers are trained at the KaVo Campus in Biberach each year.

> 500

Customer enquiries and orders

processed every day.

85 %

of cases

can be resolved directly on the phone.

Maintenance of the KaVo treatment units.

Unplanned downtime – not with KaVo Service.

Unplanned downtime is expensive and annoying. But: It is unnecessary and avoidable with KaVo. Plan the annually required maintenance in advance. So instead of several days, it is only a few and above all pre-planned hours in which the treatment unit gets the service it deserves - of course also in accordance with the Medical Device Regulation. The KaVo solution package includes:

KaVo Instrument Services.

Security at a fixed price.

On the one hand, dental instruments are an investment that should last for a long time, while on the other hand, they form an essential component of safety during treatment. Therefore, the instruments must also be regularly cared for and prepared. 

KaVo Services are the ideal partner at your side – for added longevity and safety. And even in case of a defect, KaVo has an uncomplicated, quick solution ready: The KaVo BOX: KaVo Original Factory Repair with the KaVo BOX*: You know in advance how much you will save later. KaVo factory repair at attractive and fixed prices.

More Information for KaVo BOX

*This offer is not available in all countries. You can find more information at www.kavobox.com.

Efficiently comply with medical device legislation.

Since dental instruments and small equipment are also covered by medical device legislation, this also has a direct impact on the everyday practice of dentists. 

The operator, i.e. the owner of the practice, is responsible for the operation, use and maintenance of the medical devices, and correct performance by the practice team is also of the utmost importance. 

That's why it's important to rely on professionalism, the highest quality and safety standards not only when buying a product, but also when buying accessories and spare parts, as well as in the event of any necessary repairs.

Why KaVo Original parts are important.

The use of original parts plays an important role here – especially with regard to safety and liability issues. If, for example, parts from third-party suppliers are used to repair the installed KaVo treatment unit, there may be unauthorised product modifications. As a result, the approval (CE conformity) and the legal safety requirements may no longer apply. This means that the product no longer has a valid approval. 

Furthermore, it is prohibited to place a modified product on the market that has not undergone a conformity assessment and for which there is reasonable suspicion that the safety and health of patients and users could be endangered. The same also applies to installing or attaching non-KaVo-Original accessories to treatment units that have already been installed in the field.

More to KaVo original spare parts

Warranty claims and liability in the event of damage.

If a defect or error in a KaVo product is due to the lack of compatibility of the non KaVo-Original part, KaVo itself can no longer assume any liability. 

Instead, the manufacturer of the non-KaVo-Original part or you as the operator of the medical device become liable. You should therefore always check whether the supplier or manufacturer has legal product liability insurance if you want to use a non- KaVo-Original part. If the supplier or manufacturer is based abroad, it is also advisable to ensure cross-border product liability insurance coverage. 

Therefore, be particularly careful when installing or using non-KaVo-Original parts.

Everything is Made in Germany.

Also when it comes to spare parts, repairs, support and service.

Original spare parts are indispensable to preserve the value of the product, as well as for safety, and to ensure that your KaVo product remains a genuine KaVo product. Everything – from the manufacturing processes to the production plants – is governed by a single objective: Maximum quality. And at KaVo this includes: Made in Biberach, Germany.

Conclusion: Play it safe with KaVo.

You are always on the safe side when using KaVo Original parts or when having your KaVo product repaired by the KaVo Original factory repair shop or by one of the KaVo certified repair shops. 

This means: You don't have to worry about quality, safety, longevity and warranty within the framework of the guarantee conditions, or the legal conformity. If you still want to use non-KaVo-Original parts, you should be aware of the risks. 

This is why you should carefully check who installs or sells the parts, and which parts are involved. Pay particular attention to the quality, safety and compliance with the necessary regulations that must be guaranteed.